Cancellation & Refund Policy – MedoNext HMS

At MedoNext, we value your trust and want to ensure clarity in our subscription model.

1. Subscription Cancellation
You may cancel your subscription anytime from your MedoNext dashboard or by emailing support@softy.care.
Cancellation will take effect at the end of your current billing cycle.

2.Refunds

• Refunds are available only if requested within 7 days of initial purchase and only if the software has not been used to generate reports or billing.
• Once active data usage or customization begins, refunds are not applicable.
• Yearly plan cancellations are non-refundable after 7 days.

3. Auto-Renewal

Subscriptions renew automatically unless cancelled before the next billing date.Demo & Trial Plans
Our free demo plans are for evaluation only. No refunds apply to free or promotional plans.

4. Support

For billing or refund queries, please email: billing@softy.care with your registered ID.

5.  Additional SaaS Legal & Support Pages

a. Acceptable Use Policy

URL: https://medonext.softy.care/acceptable-use-policy/
MedoNext users must not upload, distribute, or share content that is illegal, harmful, or violates patient confidentiality.
Any misuse, spam, or unauthorized integrations may result in account suspension.

b. Data Processing Agreement

URL: https://medonext.softy.care/data-processing-agreement/
Outlines how MedoNext securely processes, stores, and protects healthcare data using encrypted servers, following India’s Digital Personal Data Protection (DPDP) Act 2023.

c. Cookie Policy

URL: https://medonext.softy.care/cookie-policy/
We use cookies only to improve user experience, analytics, and platform security. Users can disable cookies in their browser settings.

d. Support & SLA (Service Level Agreement)

URL: https://medonext.softy.care/support-sla/
MedoNext offers 99.9% uptime with AI-powered monitoring.

Support available:

🕐 Business Hours: 10 AM – 7 PM (IST)

📧 support@meconext.care

📞 +917489956343